In this issue:
Test result management in primary care: electronic vs. paper
Creating wins through integrated case management
Admission scheduling and bed demand variability
Impact of rewards on empowering public nurses
Empowerment and quality health value propositions of e-health
Patient-centred plan-ofcare tool for improving clinical outcomes
‘Water cooler’ learning: contribution to patient safety
Aged-care pharmacist in ED
Entrepreneurial behaviour for effective, sustainable change
Self-awareness in developing effective change leadership
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